AI for Professionals: Practical Workflows

Use AI to get more done without giving up accuracy or judgement. This course takes you through the work professionals do every week: writing clear prompts and checking what comes back, drafting and editing professional messages, handling bad news and difficult requests, and running meetings that end with owners and dates. You will learn to separate reliable evidence from confident-sounding claims, to synthesise sources, and to test a decision with scenario models and a structured panel of advisors. You will also build no-code automations that carry out a repeated task, add a human approval step before anything reaches a customer, and keep a record of what was done. The course closes with the basics of AI governance, including the NIST AI risk management framework, and a capstone that brings the skills together. The course now also covers choosing between everyday AI chatbots, context engineering and deep research for bigger questions, picking a fast versus a deep-reasoning model for a decision, rehearsing a pitch with an AI voice partner, building a personal AI-assisted learning system, and delegating multi-step work to an AI agent through a reviewed, permissioned connection to your real tools, carrying the course from a true first-day foundation through advanced, governed, agentic use.